marketing

RECENT POSTS

Tina Double Dips

You never know where MindShift’s Tina Barseghian is going to pop up. Somedays it’s Huffington Post, today it’s the PBS MediaShift blog. Her latest, a re-posting of an interview with Palo Alto educator Esther Wojcicki, explores (among other things) whether the skills of a journalist would help young people better sift through the firehose of information.

By distributing herself, Tina is a part of the wider education conversation. And her traffic seems to prove out Lennon and McCartney, “in the end, the love you take Is equal to the love you make.”

19 ways to get the word out

Back when I was advising the Argo editors on characteristics to look for in making their hires, I described the self-promotional impulse of great bloggers this way:

Great bloggers work with a perpetual sense of the post-publication life of a post. After something gets published, people check it out, they comment on it, they pass it around. Or they don’t, which we finally have the tools to determine.

So bloggers design their posts to move. They craft strong headlines, they spread the word through their social networks, they dip in to comment threads, they pay attention to metrics. They work to develop a genuine sense of their community and its predilections, and they adjust accordingly.

But here’s the rub: truly great bloggers lead just as much as they follow. They use their mastery of their crowd to guide its attention, to find ways to hook you into engaging with things you might not otherwise try. This is how Ezra Klein gets his community to indulge him in a discussion of actuarial values.

In blogging, self-promotion is nearly indistinct from interaction and engagement. In its worst incarnations, this means you’re always trying to push your stuff. It’s smarmy and exhausting. But at its best, the self-promotional impulse comes from the same foundation that powers all excellent reporting: great listening. You’re paying attention to the crowd around your beat, picking up on their curiosities and using those to inform your reporting, and bringing your work to folks’ attention when it matches their interests.

With these principles in mind, I’ve been keeping a scorecard of all the Argo-bloggers’ promotion techniques, grading each site on 19 different factors. Here they are:

Continue reading

Track mentions of your site with Google Alerts

How to tell when someone on the Web has linked to or mentioned your site? Let me introduce you to a tool that has long been a favorite of the Webby: Google Alerts.

The premise is simple – type in a Google query, and you’ll receive an e-mail with any new results from that query. You can specify whether you want results from across all of Google’s properties, or whether you want to limit the search to Web results, News results, Realtime results or another domain. You can adjust how often you want the alert to arrive – once a day, once a week, or as new results are indexed.

All of Google’s basic and advanced search operators work. That means if you want to be notified whenever someone links to your site, you can use the query link:http://yoururl.com. If your alert is returning a lot of noisy results, exclude irrelevant keywords with a minus sign. If you want to search a specific site, you can use the operator site:http://siteyouwanttosearch.com.

To search the CNN website for any mentions of NPR that don’t mention Juan Williams, for example, I’d use this query:

site:cnn.com npr -"Juan Williams"

Today, that query would have brought me this CNN iReport story. And soon, hopefully it will bring many more things.

Here, again, is the link to Google Alerts. Have fun, go mad. Use the operators. And if you ever need to adjust an alert, here’s where you do that.

How writing a blog is like writing a book

Chris Anderson blogged his book The Long Tail into a blockbuster. Flickr image courtesy of user Pop!Tech.

Peruse the New York Times Bestseller List for nonfiction at any moment, and you’ll find several familiar archetypes – celebrity or politician autobiographies, self-help tomes, partisan political mind-candy packaged as cultural commentary, and a smattering of works from popular historians and magazine authors. In recent years, though, you might have noticed a new vanguard taking up more and more space on the list – the blogger-turned-author. (Looking at the list right now, I’d count 4 of the top 35 titles as being blog-driven projects – Dan Pink, Nouriel Roubini, Jen Lancaster, and Simon Johnson / James Kwak.)

The blog-to-book-deal pathway is now so well-trod that there are entire blogs devoted to dreaming up snarky blog-to-book ideas. But there are several reasons these two great tastes taste so great together:

A table of contents is like a taxonomy.

A key part of any nonfiction book proposal is the description of how the book will be organized. Often, even plot-driven books become mostly thematic in their organization. For example, Jonathan Alter’s book The Promise – about President Obama’s first year in office – hews very loosely to a chronological thread from inauguration to the 2010 State of the Union. But if you look at the book’s chapters, they’re all about topics – Cabinet selection, Bill and Hillary Clinton, Rahm Emanuel, the financial crisis, health care reform, Afghanistan and Iraq, etc.

Planning for a nonfiction blog requires similar thinking about what themes and topics you’ll hit on regularly. Like a draft table of contents, the taxonomy helps you determine the scope and emphasis of your site.

Compelling books and blogs often employ a core narrative engine – a unifying objective, big idea, mystery, or argument.

This is what I call the quest. At its most basic, the narrative engine is a gimmick – the author plans to cook all the recipes in Julia Child’s most famous cookbook, or read every entry in the Encyclopedia Britannica. Done deftly, it transforms messy, pattern-defying reality into a vivid and graspable narrative.

Michael Lewis’ The Big Short lays out the fundamentals behind the financial crisis by focusing on the story of the small club of individuals who made their fortunes betting against the housing market. That framework, while narrow, is flexible enough to allow Lewis to touch on diverse contributors to the crisis – regulatory failures, market failures, foreign investment, individual irresponsibility and fraud – without overwhelming his readers.

Of all the highly-regarded economists qualified to comment about the causes behind the crisis, Simon Johnson might be among the most prominent. He’s appeared all over public media – Fresh Air, This American Life, Bill Moyers’ Journal – and has been ubiquitous in news stories about the disaster. I’m convinced Johnson’s hit blog, The Baseline Scenario, is a key reason he’s become such a key source. And I’m further convinced that what makes the blog really sing is its unifying argument – about the peril of allowing banks to become and remain “too big to fail.” In post after post, and in book chapter after book chapter, Johnson and Kwak explain all the little ways in which megabanks pose the potential to distort our financial and political systems to the point where disastrous crashes become inevitable.

Successful authors tend to write every day.

This is the most consistent detail I recognize in authors’ stories about their processes. They force themselves to write almost every day. Writing creates its own inertia. When you start putting words on a page, and plunge ahead with it no matter what comes, you tend to end up with better material than if you hem and haw over every word. When Chip Scanlan taught reporting and writing at the Poynter Institute, his most constant piece of advice to writers was, “Lower your standards.” Get your words out there before they have the chance to logjam your mind. Then refine.

Blogging demands similar discipline. It requires a rigorous, regular pace, but that pace itself quickly makes you better. The journey from classic long-form reporter to true blogger-at-heart is reflected in posts like this, from James Fallows:

I thought this was — yet again — a “surprisingly” effective Big Speech by Obama, though with a very few revealing lapses. Will take my time on doing the Full Annotated Version tomorrow, ideally by early afternoon.

“Lowering your standards,” when applied to journalistic blogging, doesn’t mean shirking responsibility for what we post and tossing off unverified rumors on a whim. It means exposing our process at moments when we haven’t yet produced a refined result. It means writing posts that begin with, “I’m working on … ” and continue with, “but I’m struggling to …”

Ernest Hemingway often described a technique that strikes me as very bloggy. He actually concluded his writing for the day right as he was hitting his stride. That way, he could plant the seeds for some of his best ideas in the afternoon and reap the bounty the next morning, before he was truly warmed up.

Making a book and a site successful both require a flair for person-to-person marketing and promotion.

You’ve poured your heart into researching and writing a book. Years of missing deadlines, drafting and redrafting, getting coached, paring down extraneous beautiful passages like so many pieces of your soul – it all culminates in the publication of a book. And at last, you get to rest, right?

Heh.

The book release is the moment when some of the most grueling work comes in – traveling to city after city, conducting readings in whatever bookstore will have you, signing covers, doing interviews. When selling 20,000 copies can launch you onto national bestseller lists, it makes sense to target 100 potential buyers at a book-signing.

This is one of the key reasons successful blogs so often result in successful books. When publishers see hundreds of thousands (or even tens of thousands) of regular visitors on a site, they know that a solid percentage of that audience might convert to buyers upon release, propelling the book onto the charts before the author even practices her signature. The blog becomes a key part of the book’s promotion.

But getting people to the site in the first place is an exercise that can require as much devotion (if not as much travel) as the book tour. It means engaging key conversation-leaders on Twitter and on their own sites, like a hundred little bookstores, getting in front of 100 new potential users every chance you get.

The blogger’s first month

Flickr photo courtesy of user Joe Lanman.

It’s rare that a beat reporter for a daily news operation gets the luxury of having weeks before the first story has to be filed for the public. But that’s the lucky circumstance our Argo-bloggers will find themselves in. It’s our responsibility to help them use that time as productively as they can.

Over the next week, I’ll be writing more about the things I hope to see the blogger tackle in that time, but for now, let me summarize those tasks in four broad and overlapping buckets:

1. Content planning

This is probably the most important thing the blogger will do during the pre-launch period. We’ll need to nail down the key audiences we hope to reach (much of which will have been determined beforehand) and plan content accordingly. An important element of the content plan will be the long-term planning – developing the long-running stories that we’ll be returning to all throughout the first year of the blog. We’ll also want to engineer content at the ground level – reporting and producing some feature-length posts that we expect will be viral hooks for various audiences at launch. For a good chunk of the pre-launch period, the blogger should be producing a flow of regular daily content to populate the site, a sort of dress rehearsal for the live performance. And I hope every blogger takes the time during this stretch to conduct a photowalk of the beat, generating a solid repository of free-and-clear imagery that will be useful over time.

2. Network building

From the get-go, the blogger will want to begin pulling together the social media network that will be essential to story-finding and story promotion. This will mean finding the places and people on the Web to pull into the RSS reader, to promote content to, and to participate in conversations with. This network will be represented on the site in a number of ways, which leads me to the next component …

3. System setup

All the work the blogger does to plan content and build a network will be reflected somehow on the final site. An essential piece of the first 30 days of the blogger’s workflow will be using the platform we’ve built to populate the site. Content planning will play into the creation of topic pages through an admin interface that we’re developing. The network of sites and Twitter users the blogger finds relevant will be crawled for links that will be aggregated on our topic pages and elsewhere on the Argo site. Throughout this process, the blogger will be using the Argo platform, hopefully identifying any rough spots or workflow kinks that we can smooth out before showtime.

4. Orientation

It’s important that the bloggers get to know not only their beats, but also their stations. We want to empower them to take advantage of their station infrastructure, so we’ll have to give them a chance to get familiar with it. They should sit in on pertinent meetings, embed with reporters and producers, and procure access to any relevant internal mailing lists and collaboration sites. Before the bloggers are on board, the Argo editors should spend time thinking about the best ways to ensure that work being done for the site is taking advantage of work being done elsewhere at the station, and vice-versa.

I’ll write in more detail about all of these elements in the days to come. In the meantime, enjoy your Memorial Day weekends!

Dark secret of blogging #3: Headlines are hooks

(Flickr photo courtesy of user minifig.)

Just admit you read the title of this post and thought, “Duh.” Of course headlines are hooks. That’s News 101.

OK, fine, but headline-writing for the Web is enough of a distinct art that it must be re-emphasized: Great bloggers write great headlines. And that should be qualified: great bloggers write great Web headlines.

What distinguishes a good Web headline? Here’s an insight from Gawker mogul Nick Denton: “Imagine you’re writing a headline for a magazine (one with tight deadlines) rather than a newspaper.”

What does that mean? I think that the most successful Web headlines emphasize implications rather than events. Not what happened, but what it means. Take this headline from Wired.com: “Group posts e-mail hacked from Palin account.” Compare it to the headline from Gawker: “Sarah Palin’s personal e-mails.” The former headline focuses on the event – Sarah Palin’s e-mails got hacked. Gawker underscores the consequence – you get to read Sarah Palin’s e-mail!

Another example. Here’s a NYTimes headline: “Population study finds change in the suburbs.” Did your eyes just glaze over? Sweet, mine too. Someone studied the suburbs and found they’d changed, news at 11. The AP headline’s better: “White flight? Suburbs lose young whites to cities.” I expect the tinge of racial conflict in that title might draw a few clicks, although I wouldn’t recommend setting up a discussion that way. But once again, Gawker demonstrates mastery – “Suburbs: the new slums.” The rough trajectory of these headlines goes: What happened (NYTimes), what’s happening (AP), what it could mean (Gawker). That last version is what grabs our attention best online.

I once saw a marketing guru highlight what he thought were the top 12 most profit-producing words in marketing. I think you could do a similar exercise for great headline words. Here’s a quick take on it:

  1. Top
  2. Why
  3. How
  4. Will
  5. Guide
  6. Best
  7. Secret
  8. Ultimate
  9. Your
  10. Worst
  11. New
  12. Future

If you can frame your post with one (or more) of these words, you might just have a winner. Of course, you can write a terrific, viral headline with none of these words. Read Denton’s memo for some more thoughts on the matter.

How we chose the topics: the market assessment

Among the most influential factors in our choice of a topic for each Argo site was the market assessment for the topic. When we asked the Argo stations to submit their initial proposals, we asked a number of questions about the opportunity they saw: Who does the subject affect? What are they reading today for coverage of related issues? How well-positioned is the station to develop the authoritative site on the topic?

The goals laid out for this project include filling gaps in the local journalism infrastructure, building significant online audience reach and engagement, and establishing each station as the authoritative source on an issue of local concern. As we worked with the stations to select and refine the final topic, we pursued a variety of methods to test each subject’s potential to meet these goals. Given the range of topics we considered, no two assessments were exactly the same. But here are five steps that were common to all of them.

1. Capturing the hunches.

In almost every case, each station identified potential topics using the sort of ambient awareness that any local institution develops over time. Some topics surfaced after a related story or series drew a strong response from the site’s community. Some had been popular beats at local news organizations until staff reductions snuffed them out. Others were just omnipresent (or soon-to-be-omnipresent) local stories that weren’t being authoritatively covered by any news source.

2. Quantifying the potential market.

The task of imagining how many people you could potentially reach with a topic is way more art than science. But it was one of the first things we asked several Argo stations to do as we explored ideas for topics.

If the topic concerns an industry, for example, there’s a good chance the site might interest folks who work in that industry. So our contacts at the stations dove into Census data, Federal labor statistics, trade publications and other materials to try to get a sense of how many people that included. Some subjects – such as health care spending – affect everybody. In those cases, we tried to determine who the primary seekers of information on the subject would be, and roughly how many of them there were.

Whenever I heard a numeric estimate of the size of a potential market, I’d pare it back in my head by 90 percent. If our site could attract 10 percent of the folks in that group every month, would that constitute a meaningful addition to the station’s reach? If not, could we adjust the focus of the topic to be relevant to a larger part of the station’s community?

In many cases, the number of people a topic touched wasn’t too narrow, but suspiciously broad. I was wary of topics that could “potentially appeal to everyone.” Our goal isn’t just to draw a crowd, but to establish the station’s mastery of a subject. Which led to the next part of the assessment…

3. Surveying the landscape.

Once we’d established a topic’s importance to a community, we needed to figure out how well it was covered. We scoured the output of local and national news orgs, industry groups and trade publications, and impassioned individuals online. We ran relevant keywords about the topic through Google – including its News Search and Blog Search engines – to find regular sources of information off the beaten path. We sifted through blogs on Technorati and groups on Facebook, and combed Twitter to find related hashtags, and individuals and organizations tweeting about related subjects.

Whenever we found a source, we looked for references to other sources. Blogrolls on blogs were invaluable pointers to good sites, for example, although the best sources are often linked to frequently in the blog itself. Twitter lists created by subject experts helped flesh out a network of important individuals to follow.

Several key questions animated our pursuit:

  • How much is this topic getting covered today? We didn’t have any sort of threshold for what volume of coverage constituted saturation on a topic. But if every big development on a topic was independently covered by multiple sources, that gave us an indication that the landscape was pretty crowded.
  • Where does coverage and conversation on this topic coalesce today? We were on the lookout for robust hubs that could be considered authoritative on the subject. When we found a site working to pull together information around a topic, we’d look for signs of life – timely content, comments and other community activity, enough traffic to appear on Quantcast’s radar. (See also: 10 free sites to estimate a blog’s popularity.) Sometimes we hit pay dirt, which prompted more questions about our focus. Would our site be different from existing ones in focus or ambition? Do we have the resources to do a better job?
  • Does this niche have online niches of its own? Most of our topics encompassed a few different storylines – industries evolving, scientists exploring, politicians jousting, and in all cases, families and individuals adjusting. We scoured the Web for evidence that people in all these domains were leading intimate online conversations that we could tap into.

4. Examining the station’s reach.

Once we were satisfied that we’d hit on a worthy topic, we tried to figure out how well the station was situated to reach those the topic affects. Was it an extension of an existing beat or desk in the station’s newsroom, or would it represent a foray into brand new territory? Demographically, how much did the target community for the site overlap with the existing audience for the station?

What we found helped us sharpen our strategy further. If we were treading into uncharted territory for the station, our challenge was approaching the topic in a way that built on the station’s existing strengths. If, on the other hand, the station had already established some relevant authority, we needed to figure out how to expand the community the station had built.

5. Evaluating the network opportunity.

A final consideration for us was the topic’s place in the Argo universe. We wanted to cover a healthy range of issues, while maximizing the potential network effects wherever the topics overlapped. This meant we shied away from subjects that might be too parochial. Each of the sites would be pushing and pulling information to and from the NPR API, so we knew we’d be able to share information among the sites, NPR.org, and several of the station sites, at a minimum. So we were looking for topics with a strong local focus, but a rich national resonance. It was a good sign if we could imagine the blog sending the occasional story to NPR.org.